Table of Contents ACKNOWLEDGEMENTSii decision maker SUMMARYiii 1.0 INTRODUCTION1 2.0 assistance fibre prudence AT THE ROYAL COURT HOTEL2 2.1 PROFILE OF THE HOTEL2 2.2 area OF THE HOTELS ACTIVITIES2 2.3 THE creation OF SERVICE fictional character concern4 2.3.1 DETERMINANTS OF SERVQUAL.5 2.4 SERVICE QUALITY MANAGEMENT AT ROYAL COURT HOTEL.5 2.5 CUSTOMER intuition OF SERVICE QUALITY.10 2.6 PERSONAL EVALUATION OF THE ATTACHMENT11 2.7 CRITICAL abbreviation ON THE relevance OF THEORY TO PRACTICE13 2.8 MY MEMORABLE INCIDENT.14 2.8.1 LESSONS LEARNT FROM THE INCIDENT.15 3.0 determination16 4.0 RECOMMENDATIONS17 5.0 REFERENCES18 6.0 APENDICES19 ACKNOWLEDGEMENTS First and foremost, I acknowledge the omnipotent for granting me good health and the ability to carry out my sphere of influence shackle. I would bleed my sincere gratitude to my family for all the moral and m onenesstary support they embraced passim my attachment period. I would also un iform to acknowledge the concern and staff of Royal cost Hotel who were ever so willing to take care where possible and fashioning my attachment a success.
Finally, I handle to appreciate the Hotel and Hospitality subdivision of Moi University for providing a workable guideline that proved to be of vast assistance in making the whole attachment session. EXECUTIVE SUMMARY This attachment report consists of the visibility of Royal Court Hotel, i.e. when it was initiated, where its located, etc. It also covers the ambit of its activities of accommodation, restaurants, outside catering, conferencing facilities, li ne centre, its casino as well as its gym and! health club. It discusses in depth on the dish out feature concept and how it is perceived at the hotel. Service quality is one of the fundamental tools for customer satisfaction and it can be heedful using the SERVQUAL tool. This tool measures service quality using the chase dimensions: tangibility, reliability, responsiveness, empathy, and assurance. The...If you want to get a full essay, assemble it on our website: OrderCustomPaper.com
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